Company Policy

Returns Policy
We regret that we cannot accept returns on firm orders. Any claims for damage must first be submitted to the carrier within 7 days of receipt. We cannot accept returns for overstock. Under no circumstances will returns be accepted without prior written authorization.

Shipping Policy
We reserve the right to select shipping method unless specified on Purchase Order. There is a nominal charge for handling.

Privacy Statement

General Information
1.What information do we collect?
2.What are cookies and do we use them?
3.How do we use your information?
4.Do we share your information?
5.What choices do you have regarding the use of your information?
6.Can I access my information?
7.Is my information secure?
8.What about information about children?

This policy was updated last on July 1, 2008.

General Information

At, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our Web site and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, you can contact us in a number of ways: by using the Contact Us Form or by postal mail at:

Customer Service
ATTN: Privacy
300 Old All Angels Hill Road
Wappingers Falls, NY 12590

Back To Top

What Information Do We Collect?

We collect various types of information depending upon how you use our site. When you order from us, we collect your name, address, email address, phone number, and credit card number (with expiration date) and we will retain a record of your purchases.

When you become a registered user, we collect your name, mailing address, email address, birth date, password, and password clue (in case you forget your password). This information is gathered to make your shopping experience as a registered user the quickest, and easiest possible.

We also gather information on the person who will receive any product you send (e.g., that person's name and address) and we will retain a record of your purchases. If you are a registered user and have signed in when you enter this information, it is automatically saved in your Address Book for your ease of reference.

At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in your Wallet.

When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question.

We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site conducting a promotion or event with us.

We may acquire customer lists from other parties so that we may invite new people to visit Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.

Back To Top

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our Web site. In our physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at

Back To Top

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often. To enhance you're online shopping experience. For example, we may use it to recognize you and welcome you to the site. For marketing and promotional purposes: For example, we send out emails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services. (e.g., free shipping) on our site.

Back To Top

Do We Share Your Information?

The information gathered may be shared with corporate affiliates of We also share the information with third parties, including responsible companies with which we have a relationship.

Some of our vendors may work closely with us to create a vendor shop within the site or to ship your order directly to you. In certain instances, we may share certain information about you with that vendor (e.g., if you decide to buy their products). You also may make a purchase from through a link from another Web site or search engine and may use their express checkout tool to do so. When you do, please be aware that both and that Web site or search engine will receive your information.

In some cases, may enter into a co branding relationship with another Web site that offers you products or services that supplement's assortment (e.g., Clothing). In those cases, you may link from to another site to purchase the item. In that case, both and the other Web site may receive your information. may team with another Web site to conduct a sweepstakes or other event. In those cases, each of the participating Web sites may collect or receive personal information from you.

For some of our products, may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier's site, the supplier may collect or receive information about you.

Like other companies, may use an outside company to place its advertising banners or links on other sites. In certain cases, the advertiser may collect information on people who click on the banner or link.

In most of the above situations, these third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have. also may share your personal information with outside companies that perform services for For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for, and takes appropriate steps designed to ensure your information is used only to provide the services requested by, and not for other purposes.

Additionally, may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection. And in the event that some or all of the business assets of are sold or transferred, we generally would transfer the corresponding information about our customers.

Finally, may share your personal information with unrelated outside companies so that they can directly market their products or services to you if we feel that a company offers products or services that we believe may be of interest. We also may provide you with the opportunity to sign up on our Web site to receive such email offers.

Back To Top

What Choices Do You Have Regarding the Use of Your Information?

We provide you with a number of choices regarding our handling of your personal information.

If you do not want to receive email from and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request electronically by doing the following:

Please use the Contact Us Form and let us know that you do not want your information to be provided to any third party for any reason:

"Please do not send me email" or "Keep my email address private" or "Don't send email/Keep e-address private." Or you can click on the unsubscribe link and hit send at the bottom of any email communication.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 14 days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

If you prefer to, you can contact by phone at 845-297-2690 or by mail to notify us of your request. Again, please allow us 14 days from when the request was received to process your removal.

FACS Customer Service
ATTN: Customer Service
300 Old All Angels Hill Road
Wappingers Falls, NY 12590

If you choose to write to us, please include your name, address and account number (if you have one), and state one of the following:

  • "NO MAIL OFFERS" (if you don't want to receive offers by mail);
  • "NO PHONE OFFERS" (if you don't want to receive offers by phone); or
  • "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes 3-4 months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Back To Top

Can I Access My Information?

If you are a registered user of, you can update your information.If you have questions about your order you may check your order status online by clicking here.

If you would like to email our Customer Service Department please use the Contact Us Form and select the appropriate subject line from the drop down menu.

Questions regarding your charge account can be forwarded to our Credit Customer Service Department. Please use the Contact Us Form and select the appropriate subject line from the drop down menu.

Back To Top

Is My Information Secure? is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Back To Top

What About Information About Children?

The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is’s policy not to collect personal information on any person under 13. For this reason, our online sweepstakes are restricted to entrants who, at a minimum, are at least 18.

If this policy changes, will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.